All around America, restaurants and bars are reopening to their communities after the Coronavirus pandemic. Customers are happy to get back out into the world and enjoy dining, drinks, and social gatherings. Bar and restaurant owners are happy to get back to business as well, but there are important details to consider during reopening.
Focus on Personal Space
Young and old, customers are more concerned than ever about the integrity of their personal space. That means business owners need to be concerned about it, too.
Make sure that there is plenty of room for customers to move throughout your establishment while maintaining the recommended 6 feet of social distance. This will likely require a reorganization of your restaurant or bar layout.
Plan for reduced seating, open floor plans, and extra space for walkways and common areas. If your bar will be open to customers, it is recommended that bar seating be removed so customers order drinks then return to their table. When your bartender uses an ice ball machine, make sure it’s socially distant from the customer, or just make the ice balls behind-the-scenes.
Be certain that your business is in compliance with local, state, and federal customer occupancy restrictions.
Tidy, Clean, and Provide PPE
Creating a great experience for your customers in the wake of Coronavirus requires a clean business environment and the proper use of personal protective equipment (PPE), like facemasks, sneeze guards, partitions, vinyl gloves, and hand sanitizer. Proper PPE will protect your customers, your employees, and your reputation.
Clean, sanitize, and disinfect. Make sure your employees know the difference between these terms and understand how to accomplish them. Customers will notice if surfaces seem unclean. This means that surfaces must not only be clean, but they must also look clean. We recommend tidying up knicknacks, wiping down spirit bottles, and straightening any photos, paintings, and pennants on the wall. Make sure your bar accessories, such as an ice ball machine, look clean and tidy.
Bad word of mouth and negative reviews can have an outsized impact on your reputation, particularly in this difficult time, so be sure the details are right.
Clear and Compassionate Communication
Customers are excited to get out and have fun with their friends at restaurants and bars, but they may have some anxieties as well. Make sure your customers have no reason to stress at your business by ensuring clear and compassionate communication. This means clear updates about your business hours and policies during reopening. This also means sending the right compassionate message about how your business understands and responds to customer concerns.
When your customers come to the bar to order a drink with a perfect spherical ice ball from Spirits On Ice, you can be sure they are totally relaxed and happy to enjoy a fun experience at your establishment. Although an ice ball machine is part performance art, people can still see it from a distance as your bartender takes appropriate measures for safety.
Create Amazing Experiences Courtesy of Spirits On Ice
An awesome ice ball machine from Spirits On Ice is the key to creating amazing experiences for your customers — every time they order a cocktail! Social distancing can be stressful, but if you handle it the right way your customers can just relax and enjoy the experience.
Contact Spirits On Ice or call (513) 932-1250 to learn how you can maximize the fun for your customers with our ice ball machine.